**About the Authors** Author 1 - Syarul Heiry Yahaya, is a lecturer in Department of Science Computer and Mathematic at UiTM Pulau Pinang branch. His main research activities include simulation analysis, statistical analysis and quantitative method. He has published journal on SIG e-learning journal. He can be reached through his email at . Author 2 - Norazah Umar is a senior lecturer in Department of Science Computer and Mathematic at UiTM Pulau Pinang branch. Her main research activity is in the area of education including categorical analysis, regression analysis and quantitative method. She has published journals at Voice of Academia, International Journal of Academic Research in Progressive Education and Development and Journal of Computing Research and Innovation . She can be reached through his email at norazah191@uitm.edu.my. Author 3 - Ts. Dr. Rozita Kadar is a senior lecturer at Universiti Teknologi MARA. She obtained her bachelor’s degree in Computer Sciences from Universiti Teknologi MARA and her master’s degree from Universiti Sains Malaysia. She completed her PhD at the School of Computer Sciences, Universiti Sains Malaysia, specializing in Service Systems Engineering. Her research interests encompass Software Maintenance, Program Error Detection & Correction, Program Comprehension, Program Visualization, Program Slicing, and Information Retrieval. Driven by a passion for advancing knowledge, she actively seeks innovative research opportunities and collaborations with peers and external partners. Looking forward, She aims to continue pushing boundaries in software engineering, leveraging her expertise to address emerging challenges and contribute to the field of Service Systems. She can be reached through her email at rozita231@uitm,edu.my. Author 4 - Dr. Nursakirah Ab Rahman Muton, is a senior lecturer at the School of Computer Sciences, Universiti Sains Malaysia. Her main research area are Software Design, Cross-cultural Code Switching Behaviour on Digital Platforms and Qualitative methodology. She has published journals at the International Journal of Cross-Cultural Management and International Journal Networking and Virtual Organisation. She can be contacted via nursakirah.arm@usm.my.