Implementing TOPSIS method in Selecting the Best Bus Transportation Services

Azmi Abu Seman; Nasuha Alias; Norfiza Ibrahim

doi:10.24191/jcrinn.v5i3.162

Implementing TOPSIS method in Selecting the Best Bus Transportation Services

Authors

Azmi Abu Seman Universiti Teknologi MARA, Perlis Branch, Arau Campus
Nasuha Alias Universiti Teknologi MARA, Perlis Branch, Arau Campus
Norfiza Ibrahim Universiti Teknologi MARA, Perlis Branch, Arau Campus

DOI:

https://doi.org/10.24191/jcrinn.v5i3.162

Keywords:

MCDM, TOPSIS method, bus transportation services, Web Application, decision making

Abstract

Public transportation using express bus services are widely used by the public nowadays and many bus companies offer services to major cities as well as providing additional features and facilities to attract passengers. However, the passengers often face a problem in selecting and choosing the bus companies that give the best services for them according to their preferences. The purpose of this study is to identify the best bus transportation services based on MCDM approach using the TOPSIS method. The web application development follows the System Development Life Cycle (SDLC) methodology that contains four phases which are planning, designing, testing and implementing using PHP and MySQL database as tools for development. It enables users who already used the bus services to give the rating and the users who want to use the bus services give their priority for each criterion that they choose either low, high or very high. The web application will generate the result, which is the best bus companies according to TOPSIS rules. The presence of this web application can help the society to choose the best bus services that follow their preferences.

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